Please note – due to the continuing global Coronavirus (Covid-19 & New Variants) pandemic, some international & domestic postal services are still being affected with delays in many countries due to border restrictions, closures & delays, airmail postal diversions and employee shortages caused by death/illness/quarantine & self isolation.
(last updated January 2022)
SHIPPING & DISPATCH
We aim to post/ship your order within 5 working days – excluding weekends and UK national holidays.
All orders are sent 1st Class via British Royal Mail. If you wish for your order to be sent via any other service such as courier or by tracked, recorded or signed for delivery, please contact us PRIOR to placing your order to discuss additional shipping costs.
Reasonable care will be taken to ensure that your order reaches you undamaged and that adequate packaging is used in the shipping of your order. Bubble envelopes/hard backed envelopes are normally sufficient for most products sold on our website, however from time to time we may need to ship larger or irregular shaped items in boxes or wrapped in other appropriate packaging.
We cannot be held responsible for the time it takes for your order to reach you in your destination home country or for delays with the international postal system (such as air mail diversions & customs clearance) which are outside of our control. Once your order is placed in the care of the postal service, it is literally out of our hands.
If your order is for a gift or you need it by a particular date, please ensure you place your order and allow adequate time for you to receive it. Orders being dispatched outside of the United Kingdom WILL TAKE LONGER to reach their destinations.
It is normal for orders shipped to Australia & New Zealand or the United States & Canada to take up to 3-4 weeks to reach their destination. This time can increase around busy postal times such as Christmas/Holidays.
If you feel that your order is overdue, please email us at firstname.lastname@example.org to discuss the matter. Please do not open disputes with PayPal before you have contacted us or given us a chance to investigate the matter further. It is only fair and reasonable that you give us time to look into any issues before taking such action. Thank you.